New HMIS User Information

How to Receive a New End User Account for ACHMIS

New User Information

If your agency would like to request HMIS access for a new user, please follow the steps below. 

1. Complete the Alameda: Privacy and Security Training and the Clarity Human Services: General Training HERE.
   
   • If you are unable to access the Alameda: Privacy and Security Training or Clarity Human Services: General Training, please contact the Bitfocus Help Desk at alameda@bitfocus.com.
2. Once complete, have your Agency Liaison send a ticket to the Bitfocus help desk at alameda@bitfocus.com.
   
   • Please include the following information when sending your request to the Bitfocus Help Desk:
     • Users Name
     • Users Agency Email
     • Access Role:
       • Agency Staff
       • Agency Manager

If you are a new user who also requires access to Coordinated Entry, please review the process to receive additional agency access for CE | HERE.

For any requests that do not pertain to new user account creation, passwords, or logging in, please email the Alameda County Help Desk at hmissupport@achmis.org.