New HMIS User Information

How to Receive a New End User Account for ACHMIS

New User Information

If your agency would like to request HMIS access for a new user, please follow the steps below. 

1. Complete the Alameda: Privacy and Security Training and the Clarity Human Services: General Training HERE.
   
   • As of September 1st, Clarity Human Services: General Training replaced the Alameda: Software How-To. If staff have started on Alameda: Software How-To, they will have 30 days to complete the training before they will have to restart and take the Clarity Human Services: General Training.
   • If you are unable to access the Alameda: Privacy and Security Training or Clarity Human Services: General Training, please contact the Bitfocus Help Desk at alameda@bitfocus.com.
2. Once complete, have your Agency Liaison send a ticket to the Bitfocus help desk at alameda@bitfocus.com.
   
   • Please include the following information when sending your request to the Bitfocus Help Desk:
     • Users Name
     • Users Agency Email
     • Access Role:
       • Agency Staff
       • Agency Manager

For any requests that do not pertain to new user account creation, passwords, or logging in, please email the Alameda County Help Desk at hmissupport@achmis.org.