Coordinated Entry

What is Coordinated Entry?

The Coordinated Entry process is an approach to coordination and management of the crisis response system’s resources that allows users to make equity-consistent decisions from available information to connect people efficiently and effectively to interventions that will ultimately end their homelessness.

If you would like to learn more about Alameda Coordinated Entry, please visit their website here.


HMIS access to Coordinated Entry

If you require access to Coordinated Entry in HMIS, please reference the following procedure | HERE


For Providers



Alameda County HRC/Access Points Information


How can you get help?

  • If you are in immediate danger call 911
  • Call 2-1-1 or 1-800-799-7233 or 1-800-787-3224(TTY) for services, shelter, and housing information. 
  • Operators have all the updates and send callers to the appropriate numbers below.


Unsheltered Adults
  • Downtown Oakland: call BACS Coordinated Entry line at 510-658-9480, or walk in at 629 Oakland Ave, 12 pm-3 pm Mon, Tues, Wed, Thur, Fri
  • West Oakland: call BOSS Coordinated Entry line at 510-844-8580, or walk in at 2811 Adeline St.   10 am-2 pm Mon, Tues, Thur, Fri
  • East Oakland: call EOCP Coordinated Entry line at 510-463-4601, or walk in at 7515 International Blvd. 10 am-3 pm Thur, Fri

Unsheltered families (with a child under 18)

  • Call the Family Front Door at 510-808-7410 ext. 282
  • If you are already receiving services and need to update your information, text your full name and your updated/new information to Family Front Door at 510-435-2772

Unsheltered Adults

  • Contact BACS at 510-495-0131, email, or walk-in  at 2809 Telegraph Ave, 9 am-12 pm, Mon, Wed, Fri

Unsheltered Families 

  • Contact Women’s Daytime Drop-in Center call 510-548-2884, email, or walk in at 2218 Acton St. Mon, Wed, Fri 9 am-2 pm
  • Emeryville families may also contact Family Front Door - see information above)

West (San Leandro and Alameda) Unsheltered Adults/Families

  • Call Building Futures San Leandro: 510-686-2332; Alameda: 510-201-0203, or walk in at 1840 Fairway Dr, San Leandro, 10 am – 2 pm Tue or 2500 Barbers Point Rd, Alameda, 10 am – 12 pm Mon

East (Hayward and Unincorporated) Unsheltered Adults/Families

  • Call BACS at 510-247-8235, email, or walk-in at 590 B Street, Hayward, 1-4 pm Tue and Thur


All Unsheltered Adults and Families

  • Drop-in hours Wed and Thur 8 am-12 pm at 3311 Pacific Ave, Livermore; call Abode at 510-371-0447

Unsheltered Adults

  • Drop-in hours Mon and Tues 9 am-1 pm 4075 Papazian Way, Fremont; call Abode at 510-330-5822

Unsheltered Families

  • Drop-in hours Thurs 10-12 and 1 pm-3 pm 39155 Liberty St., Fremont, CA (Millenium Room); call Fremont Family Resource Center at 510-574-2000

Youth are also able to go to adult and family access points. 

  •  Unsheltered youth: Drop-in hours Tues and Thurs 1 pm-3 pm 200 Harrison Street, Oakland; call Covenant House at 510-379-1010 (ask for the Wellness Center)