Contact Us!

For Support that includes:

  • New User Requests
  • Password Reset
  • Login Issues

Please contact Bitfocus Help Desk at:

  • Email:
  • Phone: (408) 426-5046
  • Use the Chat Functionality to live chat with someone from the Bitfocus Help Desk
    • Select the Chat Icon on the bottom right-hand corner of the HMIS Website, or within Clarity Human Services. Web Chat Icon

For all other requests, please email Alameda County HMIS Support at: